"There are only two ways to influence human behavior, you can manipulate it, or inspire it."
ABOUT AUDREY
With 16 years in Business Development and more than a decade specializing in UHNW client services in Aerospace, Audrey Kiefer brings invaluable expertise to the table. She has led, championed, and taught customer success to executives and teams transitioning from government to the private sector. She has closely shepherded and led the customer experience of international customers through one of the most complex commercial customer lifecycle offerings in the known universe, sending private astronaut missions to the International Space Station.
Leveraging her expertise in customer success management and journey mapping, Audrey has implemented operational changes and strategies to optimize satisfaction and engagement across various organizations. Beyond Customer Experience, she has successfully held positions and led teams in Sales, Marketing/Brand Partnerships, Guest Experience, Employee Experience, Operations, and Technology Startups. Formally trained by the Disney Institute, Audrey is a firm believer in the Service-Profit Chain approach to business success.
