"There are only two ways to influence human behavior, you can manipulate it, or inspire it."
ABOUT AUDREY
With 16 years in Business Development and more than a decade specializing in UHNW client services in Aviation/Aerospace, Audrey Kiefer brings invaluable expertise to the table. She has led, championed, and taught customer success to executives and teams transitioning from government to the private sector. She has closely shepherded and led the customer experience of international customers through one of the most complex commercial customer lifecycle offerings in the known universe, sending private astronaut missions to the International Space Station.
Leveraging her expertise in customer success management and journey mapping, Audrey has implemented operational changes and strategies to optimize satisfaction and engagement across various organizations. Beyond Customer Experience, she has successfully held positions and led teams in Sales, Marketing/Brand Partnerships, Guest Experience, Employee Experience, Operations, and Technology Startups. Formally trained by the Disney Institute, Audrey is a firm believer in the Service-Profit Chain approach to business success.In Their Words
"Audrey’s work as our Chief Customer Experience Officer for Zero Gravity Corporation was transformative. She deeply engaged with our unique challenges and goals and led the team through a transformative process while being respectful of the 20-year legacy of the company.
By thoroughly understanding our audience, Audrey reimagined the customer journey to align with strategic, high-impact objectives. Her efforts delivered remarkable results in record time, elevating every touchpoint with clarity, consistency, and genuine connection.
Audrey would be a valuable addition to any team seeking to delight their customers."
— Kevin Sproge CEO, Zero Gravity Corporation
" Using a systematic and tailored approach, Audrey skillfully led our new company through a very challenging process of crystallizing who our customer(s) really are and defining the ideal journey we want them to experience. She trained us to see our company from the customer’s point-of-view and ensured we infused our mission and values into how we create meaningful impact for our customers and our business. Audrey’s leadership ensured we accomplished in a few short weeks what may have taken us months or years to solve on our own! She is and will continue to be an asset to our organization and by proxy, to our customers, as we continue to grow and expand."
— Christian Maender CEO, Innovian Space
